• On the website, is there a way to communicate directly with the Mischa Harmeijer team?
  Yes, our site has a live chat option allowing you to communicate indirectly with a member of the Mischa Harmeijer team. This service is available Monday to Thursday from 8 a.m. to 12 p.m. and 13:30 p.m. to 17:30 p.m., as well as Friday from 8 a.m. to 12 p.m. and 13:30 p.m. to 16:30 p.m. The chat is closed on Saturdays and the Sunday. If the team is not present, you can leave your message. We will respond to you the following day.

• I sent a personal email to Mischa Harmeijer, but I still have no response. Is it possible to contact Mischa directly?
  Although Mischa does not respond to emails, chats or other forms of online communication, direct contact with Mischa Harmeijer is possible during conferences, seminars or webinars. This represents a special opportunity to interact with Mischa in person.

• I have not received my tickets.
  Check your mailbox, including the junk or spam folder.
  Make sure you have used the correct email address.

• Is it possible to pay other than by credit card?
  No.

• I can't print my ticket.
  This is an e-ticket, you can show it to us on your phone.

• Can I come at the last minute, without reservation?
  We cannot guarantee that there will be places available at the last minute, as purchases are made only via the website.

• It's marked "full" on the event, can I still come?
  If the desired event is indicated as “full”, this means that there are no more places available.

• If I can no longer come to the event for personal or professional reasons, can you reimburse me?
  No, in accordance with article L121-20-4 of the Consumer Code, event tickets are not subject to a right of withdrawal. A ticket cannot be refunded, even in the event of loss or theft, nor taken back or exchanged, except in the event of cancellation of the event and a decision to reimburse by the organizer. Resale of a ticket is also prohibited. A valid photo ID may be requested at entry and must match the name on the ticket if it is nominative.

• Where can I find the calendar of your conferences?
  Subscribe to the Mischa Harmeijer newsletter or regularly check the Mischa Harmeijer website and Facebook page to be informed of new announcements.

• Is the event suitable for my child?
  The event is accessible from the age of 18.

• Can I benefit from a reduced rate?
  No, because everything is self-financed, without any subsidies.